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Patient Satisfaction Survey Results

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Strengthening the Physician-Patient Relationship

We Value Your Opinion

We want to thank everyone who completed our annual patient satisfaction survey in July 2018.  We value your opinion and have received some great suggestions on ways of improving so that we can continue to provide the best and most effective care.

Stamford Results 2018

Here are a few of the responses we received:

  • “I love this practice. The service provided is exceptional and I know I am getting the best treatment for my child.”
  • “I feel confident in the doctors’ ability to address and handle all medical advice.”
  • “We receive quality care and truly feel we get personal, caring and knowledgeable care with every visit.”
  • “I enjoy the walk-in hours and I have always had a callback when requested.”
  • “I love how sick children are always accommodated.”

96% of our patients are satisfied with the ability to schedule a sick or recheck appointment at a time that was convenient for them.

93% of our patients are very satisfied by how confident they are in their provider.

92% of our patients are very satisfied with the quality of instruction and information offered to them by the doctors in regards to diagnosis, treatment, medication, and follow up care.

92% of our patients told us they are very likely to recommend our practice to others.


There is always room for improvement!  We strive for patients to be very satisfied. Of our surveyed patients, 85% were very satisfied with the timeliness of receiving test results.

As a result, we have updated our protocols for test results.  Critical results will be reported to parents the same day.  Routine results will be reported within 48 hours. As a reminder, we call parents when strep results are positive.  We do not call if strep results are negative.  Stamford Pediatrics hopes this will increase patient satisfaction.

Darien Results 2018

Here are a few of the responses we received:

  • “We’ve been coming here for 21 years and have always been happy. We have been getting the utmost care.”
  • “We feel like we are seeing family when we come here. We definitely do not feel like we are just a number.”
  • “We are very happy with all the staff, a lovely practice with very professional staff who genuinely care and makes us feel comfortable.”
  • “I have always received first class service from the reception staff, doctors and nurses. I have no hesitation in recommending Stamford Pediatrics.”

98% of our patients are very satisfied by how confident they are in their provider.

96% of our patients are satisfied with the ability to schedule a sick or recheck appointment at a time that is convenient for them.

94% of our patients are very satisfied with the doctor’s responses to questions about their care.

94% of our patients told us they are very likely to recommend our practice to others.


There is always room for improvement!  We strive for patients to be very satisfied. Of our surveyed patients, 86% were very satisfied with the timeliness of receiving test results.

As a result, we have updated our protocols for test results.  Critical results will be reported to parents the same day.  Routine results will be reported within 48 hours. As a reminder, we call parents when strep results are positive.  We do not call if strep results are negative.  Stamford Pediatrics hopes this will increase patient satisfaction.

Suggestions are always welcomed! Please feel free to leave your suggestions here!

9/6/18

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