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Patient Satisfaction Survey Results

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Strengthening the Physician-Patient Relationship

We Value Your Opinion

We want to thank everyone who completed our annual patient satisfaction survey in July 2019.  We value your opinion and have received some great suggestions on ways of improving so that we can continue to provide the best and most effective care.

Stamford Results 2019

Here are a few of the responses we received:

  • “We have been with Stamford Pediatrics for many years and have always appreciated the quality of care here by all the doctors. I have recommended this practice in the past and would again.”
  • “There are so many options in an area like Stamford and I’m very happy with the doctors and nurses at every turn.”
  • “Every doctor my family has seen through the years has been kind, thorough, extremely knowledgeable and awesome with my kids.”
  • “I have really enjoyed meeting all the different doctors and I think each doctor has provided excellent care.”

94% of our patients are satisfied with the ability to schedule a sick appointment at a time that was convenient for them.

94% of our patients are very satisfied with feeling respected and listened to by their doctor.

92% of our patients are very satisfied with the quality of instruction and information offered to them by the doctors in regards to diagnosis, treatment, medication, and follow up care.

94% of our patients told us they are very likely to recommend our practice to others.


There is always room for improvement!  We strive for patients to be very satisfied. Of our surveyed patients, 60% told us it is important to have access to a patient portal.

As a result, we will be adding a patient portal to our electronic health record system with GO LIVE scheduled for October. Stamford Pediatrics hopes this will increase patient satisfaction.

Update: 11/20/19 During the pre-implementation process, we discovered some of the terms and conditions of the portal provider were highly concerning to us and not conducive to the way we practice. Our EHR system is limited to one portal provider. Therefore, we are delaying our “Go Live” date until these issues are resolved.


Suggestions are always welcome! Just leave your comments in our suggestion box here!

Darien Results 2019

Here are a few of the responses we received:

  • “The nurses and doctors have an excellent manner with kids. We appreciate how easy it is to schedule an appointment. The front office is kind and helpful.”
  • I have been very satisfied for 25 years. We have truly enjoyed and are grateful for the excellent care we have received here.”
  • “The doctors are wonderful. The service you provide is outstanding. Our children have always been treated with care and respect.”
  • “We really appreciate the daily walk-in hour. It makes getting care very easy.”

98% of our patients are satisfied with the ability to schedule a sick appointment at a time that is convenient for them.

97% of our patients are very satisfied with feeling respected and listened to by their doctor.

95% of our patients are very satisfied with the doctor’s responses to questions about their care.

97% of our patients told us they are very likely to recommend our practice to others.


There is always room for improvement!  We strive for patients to be very satisfied. Of our surveyed patients, 57% told us it is important to have access to a patient portal.

As a result, we will be adding a patient portal to our electronic health record system with GO LIVE scheduled for October. Stamford Pediatrics hopes this will increase patient satisfaction.

Update: 11/20/19 During the pre-implementation process, we discovered some of the terms and conditions of the portal provider were highly concerning to us and not conducive to the way we practice. Our EHR system is limited to one portal provider. Therefore, we are delaying our “Go Live” date until these issues are resolved.


 

Suggestions are always welcome! Just leave your comments in our suggestion box here.

Suggestions are always welcomed! Please feel free to leave your suggestions here!

8/29/19

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